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Customer Care Client, Global Telecommunications Company

“The data insight team at ADEC [WorkForce] were absolutely brilliant in helping us to understand the issues with the sales channel.   The team gave us what we needed to not only put in place measures to correct some of the initial issues, but also allowed us to challenge our suppliers to improve their own processes and systems so that we could avoid many of the issues at source.   This was a massive programme of work, and never before had we had the level of support and insight that enabled us to drive improvements from first customer touch-point to service delivery.   ADEC [WorkForce] enabled us to deliver significant cost savings and customer experience improvements and was a true partner throughout the process.”
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