Our outsourcing solutions optimize core functions and shared service operations. We deliver exceptional SLA performance and cost reduction while supporting positive change through UN SDG alignment and impact sourcing.
We’re listed among Impact Sourcing Specialists in Impact Sourcing State of the Market Report 2023, Everest Group, 2023.
Leading brands and specialized enterprises trust us to deliver remarkable outcomes through outsourced services. We support core functions, Shared Service and Global Business Service requirements, from simple tasks to complex process management, we do the hard work at optimized costs so your business can thrive.
We’re passionate about driving positive impact across our operations and were listed among Impact Sourcing Specialists in Impact Sourcing State of the Market Report 2023, Everest Group, 2023. See more
Delivering solutions for payer, provider and ancillary organizations. Our healthcare solutions relieve medical personnel of administrative processes, working with teams and technologies to supplement staff and ensure an impact on service delivery.
For over 30 years we’ve served as a trusted partner for global logistics organizations, providing back office, finance and accounting support to transportation providers, carriers, freight forwarders and logistics providers.
Delivering effective and efficient customer service and back office support to control costs while improving efficiency and driving up NPS.
For over 20 years we’ve been partnering with government and regulatory bodies to deliver trusted, secure outsourced customer service.
Working with IT hardware and software providers and consumer technology to deliver 1st, 2nd and 3rd line technical and customer support.
Specializing in providing back office support and contact center operations. Being ISO27001 and PCI-DSS certified, we're committed to ensuring that customer information and client data are secure.
Providing HR departments with comprehensive back office support, delivering streamlined process from scanning, data entry and digitalization of employee records to HR platform and payroll administration.
Building bespoke solutions for our clients' needs. Our back office, customer care and finance and accounting expertise are transferable across industries and business sizes.
Empowering people and communities with limited economic opportunity is at the heart of impact sourcing.
We’re listed among Impact Sourcing Specialists in Impact Sourcing State of the Market Report 2023, Everest Group, 2023
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Providing high quality, efficient and cost-effective back office, customer service, data and document management solutions.
Delivering the best-cost, scalable and flexible solutions across onshore, nearshore and offshore locations
Enabling clients to bring meaningful work to people who need it while delivering on CSR and ESG goals with impact sourcing initiatives
Providing certainty of outcome with our dedicated workforce consistently achieving 99.5% across SLA
“The ADEC [Workforce] team strive for excellence in all that they do for us. They are extremely self-motivated to deliver exceptional levels of service, especially in how they manage their communication with us – ensuring that they are as clear as possible to avoid any misunderstanding.Quality is consistently high, and they take an ‘out of the box’ approach to create reports that we would not have been able to produce internally. The team take full ownership and where we are in terms of business success is in no small part due to the team’s performance.”
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