Account updates, billing issues and handling of complaints.
Technical queries on products and services.
Technical escalations with 3rd party suppliers and others in the value chain.
Assisting customers to use online self service to view their account details and make adjustments.
Online payments and applying credits to customer accounts for billing and service issues.
Assistance in coordination of relocations and calls made to check in for safety reasons.
Arranging appointments, logistics and other administrative activities.
Quoting for additional services to new and existing customers.
We turn customers into brand advocates. Our experienced, dedicated team is fully focused on achieving key success factors critical to the delivery of our clients’ services. Our team is backed up by our support organization which includes Operations, Training, Quality, HR, Insights, WFM & IT.