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Every customer touchpoint matters. Clients trust us to deliver excellence in customer service at every interaction.

Customer service is more than just handling incoming calls. We care for your customers through pertinent communication, converting them into your product, service and brand champions.

Supporting the following UN Sustainable Development Goals:
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Full Range of Customer Care Services

Updates, Billing, Complaints

Account updates, billing issues and handling of complaints.

Technical Queries

Technical queries on products and services.

Technical Escalations

Technical escalations with 3rd party suppliers and others in the value chain.

Web Assistance

Assisting customers to use online self service to view their account details and make adjustments.

Payment & Credit Processing

Online payments and applying credits to customer accounts for billing and service issues.

Premises Relocations & Safety Calls

Assistance in coordination of relocations and calls made to check in for safety reasons.

Additional Services

Arranging appointments, logistics and other administrative activities.

Cross-selling to Customers

Quoting for additional services to new and existing customers.

Your Dedicated Team

Your Dedicated Team

We turn customers into brand advocates. Our experienced, dedicated team is fully focused on achieving key success factors critical to the delivery of our clients’ services. Our team is backed up by our support organization which includes Operations, Training, Quality, HR, Insights, WFM & IT.

Related Offerings

Back Office
Managing all your back office challenges, whether invoice processing, data entry or payroll.
Technical Support
From hardware to software, get the excellent tech support you need from trained specialists.

Expand Your Knowledge

Why consider outsourcing in a recession?
Why outsourcing customer services delivers wider business benefits
Multi-lingual technical support across Europe
Talk to our experts