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Every customer touchpoint matters. Clients trust us to deliver excellence in customer service with every interaction.

Customer service is more than just handling incoming calls. We care for your customers through clear, relevant communication, converting them into your product, service and brand champions.

Supporting the Following UN Sustainable Development Goals:
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Full Range of Customer Care Services

Updates, Billing, Complaints

Account updates, billing issues and handling of complaints.

Technical Queries

Technical queries on products and services.

Technical Escalations

Technical escalations with 3rd party suppliers and others in the value chain.

Web Assistance

Assisting customers to use online self service to view their account details and make adjustments.

Payment & Credit Processing

Online payments and applying credits to customer accounts for billing and service issues.

Premises Relocations & Safety Calls

Assistance in coordination of relocations and calls made to check in for safety reasons.

Additional Services

Arranging appointments, logistics and other administrative activities.

Cross-selling to Customers

Quoting for additional services to new and existing customers.

Your Dedicated Team

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Your Dedicated Team

We turn customers into brand advocates. Our experienced, dedicated team is fully focused on achieving key success factors critical to the delivery of our clients’ services. Our team is backed up by our support organization, including Operations, Training, Quality, HR, Insights, WFM & IT.

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What our Clients Say

Vodafone logo
"[...] This was a massive programme of work, and never before had we had the level of support and insight that enabled us to drive improvements from first customer touch point to service delivery. ADEC [Workforce] enabled us to deliver significant cost savings and customer experience improvements and was a true partner throughout the process."
Zagg Ltd logo
"We needed a business that was prepared to partner with us as we went from ‘start-up’ stage through to fast growth and could flex their support with us. We’ve found ADEC [Workforce] to be extremely proactive in their approach to continuous improvement and have been able to quickly grasp the depth and complexity of our multiple brands and products. We’re incredibly pleased to have found an organisation that can support us as we meet our ambitious growth targets.”
Zagg Ltd

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